The stunning lagoon views from the lovely pier were absolutely mesmerizing! The staff's warm welcome made this vibrant place feel like home away from home, and the gentle ambiance drew me in for relaxing afternoons under the sun.

Could use more shaded areas by the lagoon.

Lagoon views, access to kayaks, vibrant atmosphere

The dirty room condition left much to be desired!!! The lack of sufficient pool shade is a concern!!! Improving the organization and responsiveness of staff could enhance the experience!!!

I absolutely adored the stunning lagoon views and the charming terrace. The staff were incredibly warm and attentive, ensuring easy access to all hotel amenities, which made my stay truly delightful and stress-free.

Could use more shaded areas by the lagoon.

We had an amazing family trip here! The staff was exceptionally friendly and attentive, making us feel right at home, especially with my elderly parents. The lagoon access was a highlight. we loved lounging by the water, exploring with kayaks, and enjoying the vibrant meals offered daily.

My kids wished there were more shaded areas by the pool for comfort.

The location is stunning, right on the lagoon with beautiful white sand and clear water. Kayaks and paddle boards are included, making it easy to explore. The breakfast options are varied and delicious, catering to different tastes. The staff is incredibly friendly and helpful, adding to a welcoming atmosphere. My only concern was the distance to the city center, requiring a taxi for any excursions.

We had a fantastic time here! The buffet breakfast was amazing with tons of options every day, and we really loved the fresh fruit and pancakes. Plus, the sailing trip out on the lake was a highlight—definitely a must-do! Everything inside matched the gorgeous lagoon views we expected from the photos. I would absolutely return!

We had such a fun time here with the kids, especially enjoying the kayaking and delicious tacos! The outdoor swimming pool and relaxing garden area provided perfect spots to unwind. Just a heads up, the floors were pretty slippery, so watch your step! 🌊

Just a great fit for a lightning stop in Bacalar with outstanding value. The pool area was nice, perfect for a quick dip. If you want a smooth check-in, arrive early to avoid the rush.

We had a fantastic time during our stay! The stunning lagoon views from our comfy Bungalow were just breathtaking. The included kayaks and paddle boards made exploring the beautiful lagoon a fun and relaxing experience. The staff was incredibly friendly and always on hand to help, which made us feel right at home.

Some more lounging areas would have been nice.

Had an awesome time with friends! The lagoon is beautiful, and we enjoyed the yoga classes and kayaking. The staff was really friendly, and the drinks were great. The location is just a short taxi ride from town. Definitely check it out!

Perfect spot for some peace

The location is what sells this place. It’s right on the lagoon, we spent hours just lounging on the pier mesmerized by the fine sunset. The staff? They are genuinely kind,, always ready to help out, like when our kayak shed was locked and a staff member rushed over to unlock it for us. It.

It wasn’t exactly inexpensive,, but given the experience, I'd say it was worth it.

i recently stayed at this hotel and was blown away by the stunning lagoon views and the friendly atmosphere. the service was top-notch, making my family feel special every moment. the included breakfast was delicious, offering a wide variety of options unlike any other place i’ve been to in bacalar.

the wifi in the rooms was poor.

While the rooms had a slightly unfinished feel, the stunning lagoon views and warm, welcoming staff made my stay enjoyable. I particularly loved the access to kayaks and the serene atmosphere, perfect for relaxation after exploring Bacalar. Would recommend for its beauty!

Stunning lagoon views from the pier and friendly staff made our stay enjoyable. The food options at breakfast were great. Limited shade by the lagoon was a downside, especially during the heat of the day. Free kayaking available right from the hotel.